FAQ
1. where is my parcel?
Once you have placed your order, it takes on average 1-2 working days (Mon-Fri) for your order to be processed and 5-7 working days (Mon-Tues) for your order to be delivered. If these deadlines have passed and your parcel has not yet arrived, please contact our customer service.
2. where can I find my track trace code?
As soon as your order has been dispatched, you will automatically receive a track trace code by e-mail. Also check your spam folder, because sometimes our emails end up there. Please note that it may take a while for the track trace link to become active.
3. how can I track the progress of my order?
You can track the progress of your order using the Track & Trace number you received by email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.
4 I am not satisfied with my parcel.
You can find information about returning your parcel in our returns and refunds policy.
If you have not yet found an answer to your question, please feel free to contact us at info@noamelbourne.com.
Thank you for your interest in Noa Melbourne!
CONTACT INFORMATION
Company name: Koala Commerce Group Ltd
Address: 50 Stanley Street, Hong Kong, Central
Email address: info@noamelbourne.com
Contact form: Contact
Opening hours: Monday to Friday (09:00 - 17:00)